Dear New Patient,

Thank you for choosing Palo Alto Eye Group. We strive to provide you with excellent and timely service. The following guidelines were designed to facilitate this process.

On the day of your appointment:

• Please arrive 15-20 minutes prior to your scheduled appointment time—this will allow us to complete the registration process in a timely manner.

• Please note that arriving late may result in your appointment being rescheduled.

• Please bring your current insurance card to every appointment.

• If your insurance requires prior authorization or a physician referral, we will need to have this on file before you can be seen.  If you arrive for your appointment and we cannot verify your insurance coverage or authorization, you may pay in full at the time of the visit or reschedule your appointment.

• Be prepared to pay your co-payment at every visit.

• Your co-payment amount is normally indicated on your insurance card.

• For your convenience our office accepts checks, cash, money orders, and Visa/Mastercard.

• We will make every effort to accommodate your scheduling needs. In return, we ask that you help us by keeping your scheduled appointments or by notifying us at least one business day in advance if you are unable to do so.